Payment Information

At South Austin Counseling, fees are determined by individual providers, based upon experience, education, and background. Please see the "Meet The Counselors" page for information about providers and fees.

Insurance Information: At this time, we have two providers on staff for which we can offer direct insurance billing as not all providers are contracted with insurance companies. Travis Van Rum & Ariana Stern-Luna are the only providers contracted and accept BCBS PPO plans only. We are happy to support you in getting reimbursement from your insurance company for services provided by our other providers if your plan offers out of network benefits.

Simply ask your healthcare provider or our office staff to provide you with the necessary documentation ( A Superbill) needed to file a claim. You can then submit the Superbill along with your claim to your insurance company directly for patient reimbursement. 

We encourage you to consider all that is involved when attempting to claim therapy sessions through your health insurance company. A therapist must make a diagnosis in order for your insurance company to consider your claim. Couple/relationship problems, parent/child problems, normal grieving, or "just having a hard time", may not be covered by insurance which means the therapist will have to diagnose you, your partner or child in order to get the session covered by insurance. A diagnosis will then become a permanent part of your medical record. For this reason, we recommend not filing with your insurance if you can afford the service.

What is a Superbill?

A Superbill is a specialized invoice, which includes the procedure coding, diagnosis coding and session dates that your insurance carrier will need in order to reimburse you.  We suggest calling your insurance company in advance to inquire about coverage for the service you are looking for.

Private Pay:  We currently accept Cash, Check, and MasterCard, Visa, American Express, and Discover cards. We also accept HSA cards issued by your insurance company, however it is your responsibility to ensure our services are covered under your plan.  

Cancellation Policy: If you miss your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the scheduled session.

Services Provided By Clinical Associates:

Our Licensed Professional Counselor Interns (LPC Interns), Licensed Marriage and Family Associates (LMFT Associates) and Licensed Master Social Workers (LMSWs) provide our competitive fee services, while they gain advanced clinical experience while working under the clinical supervision of more experienced, senior clinicians, who are board-approved supervisors in their respective fields. All competitive fee providers have earned graduate degrees (Masters or Ph.D.) and are provisionally licensed by the state of Texas to provide counseling services during this phase of their careers. Please read below if you’re interested in learning more about LPC Interns and LMSWs.

                                                 Questions? Please contact SACS at (512) 280-5315 or Email

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